AI Agents that help you answer every enquiry
Help customers by phone or website chat. A tailored AI agent can answer approved questions, handle appointment enquiries and share product information. TCnet plans the conversation and follow-up around your business. Your AI agent can be available 24 hours a day, 7 days a week, in English or Afrikaans.
Meet Sam, TCnet’s AI agent
Test Sam in English or Afrikaans by voice or text. Ask about our services and see how Sam answers common questions and collects details for follow-up. We can set up a similar agent for your business, tailored to your services and the enquiries you receive.
Test Sam in English or Afrikaans
Use your microphone or type a message. Speak or write in English or Afrikaans.
Call Sam on your phone
For a normal phone call, dial our TCnet AI line. Standard call charges from your provider may apply.
Call 087 822 1048Where an AI agent can help
Start with missed calls, website questions, bookings or product enquiries. We set the agent up around your approved information and business rules; your team stays in control of decisions and follow-up.
AI phone receptionist
Choose a South African landline or cellphone number for your AI receptionist, subject to availability and setup. When customers call that number, the agent answers questions using the service information and business rules you approve. Calls from an existing number can also be forwarded to the agent.
- Answer common questions about your services, hours and approved prices.
- Capture the caller's name, number and reason for calling.
- Email a clear call summary to your team for follow-up.
AI website chat agent
Help visitors find answers while they are on your site. An AI chat agent can use information you approve, collect enquiries and direct questions that need a person to your team.
- Answer common questions about your services and hours.
- Collect contact details and the visitor's request.
- Send enquiries into your chosen follow-up process.
AI appointment booking
For hair salons, beauty salons and other appointment-based businesses, a tailored agent can help customers find a suitable time by phone or chat.
- Check available slots through a connected Google Calendar.
- Book appointments using your services, staff hours and appointment lengths.
- Follow the booking and confirmation rules agreed with your team.
Product and price enquiries
Give the agent an approved product or service price list so it can answer common pricing questions accurately.
- Share listed prices and product details you provide.
- Check live availability when connected to your stock or booking system.
- Pass uncertain or special requests to your team.
Websites and automation that work with your agents
TCnet can help with the website and the steps behind it, so the conversation does not end when a visitor leaves the page or a caller hangs up.
A clearer path from visit to enquiry
We design and improve business websites with clear service information, mobile-friendly pages and contact options that make it easy for customers to reach you.
Get the right details to the right person
Connect website forms and AI enquiries to email alerts and practical follow-up steps. The workflow is planned around how your team already handles customers.
How we set it up
Tell us your needs
We map your common questions, existing phone or website setup, and where enquiries should go.
Build and check the flow
We set up the responses and test realistic customer conversations with your team.
Go live and refine
We connect the approved call or website route, check the handover and adjust what customers ask most.
What’s included
- Tailored AI receptionist
- South African landline number
- Answers approved business questions and prices
- Captures customer details
- Emails enquiry summaries
Plan details
- English and Afrikaans voice service
- Up to 75 call minutes per month
- Basic monthly content updates
- Additional usage charged separately
Final pricing depends on the required setup, features and usage.
Common questions
Can I choose a South African landline or cellphone number?
Yes. We can arrange a suitable South African landline or cellphone number for your AI receptionist, subject to availability and setup requirements. Customers can call it directly, or you can forward calls from an existing number.
Do I need to replace my business phone system?
No. The call receptionist can work with call forwarding from a suitable existing number or PABX. We confirm the forwarding method with your provider.
Will the AI replace my staff?
It handles agreed first-response tasks and passes details to your team. Your people still handle personal advice, decisions and callbacks.
Can this work with my WordPress website?
Yes. We can plan an AI website chat agent and enquiry handover for a WordPress site, then test it against your own content before launch.
Can an agent take appointments in Google Calendar?
Yes, as a tailored setup. We connect the business calendar, define the services, staff hours and booking rules, then test availability checks and appointment confirmation before launch. Sam on this website handles voice and text enquiries; live booking is available as a tailored integration.
Can it answer product prices and availability?
It can use your approved price list to answer pricing questions. Live stock or availability needs a connection to your current system; without one, the agent can collect the enquiry for your team to confirm.
How is pricing worked out?
The Starter AI receptionist plan is available from R750 per month and includes up to 75 call minutes. Final pricing depends on the setup, features, integrations and expected usage.
Make it easier for customers to reach you
Tell us which enquiries you miss or spend the most time answering. We will suggest a practical starting point for your business.